Refund policy

Standard: 100% refund for cancellations executed at least 24 hours prior to the scheduled service. Moderate: 100% refund for cancellations executed at least 4 days prior to the scheduled service. Strict: 100% refund if cancelled >7 days prior to the service; 50% refund if cancelled between 3 to 6 days prior; 0% refund if cancelled <3 days. Non-refundable: Strictly no refunds or credits allowed from the moment of payment confirmation.

Trip Express operates as a technology marketplace and payment collection agent connecting travelers with independent third-party mobility, yacht, hotel, and experience operators (Suppliers). Physical fulfillment, safety, licensing, insurance, and on-site service quality are the sole responsibility of the independent Supplier.

SHAN Privé Privilege Credits (up to 2.0%), referral rewards, and promotional vouchers have no cash withdrawal value outside eligible platform redemptions, cannot be combined for duplicate cashback, and are subject to anti-fraud verification.