服务条款

1.1 "平台"指的是由 Trip Express 提供的数字基础设施，包括网站 (trip.express)、移动应用程序以及任何后续技术迭代，这些都旨在便捷地预订与旅行相关的服务。

1.2 "代理"指的是 Trip Express 在其严格法律意义上的身份，作为在线旅行代理商 (OTA) 和中介平台，负责市场营销、销售分发以及收取在线支付。代理不承担任何实体旅行服务的组织者、主要责任人或运营者的角色，除非在书面形式中明确另行说明。

1.3 "运营商"或"供应商"指的是独立的、持牌的第三方实体（例如，负责运输/旅游的 Daily Travel，以及其他经过验证的航空公司、酒店、当地旅游运营商、接送公司或体验提供者），最终负责通过平台合同提供和实际执行旅行服务。

1.4 "预订"或"预约"指的是用户通过平台提交的正式请求，以获取由运营商提供的特定服务，需经接受并通过发放凭证确认。

1.5 "凭证"或"电子票"指的是 Trip Express 代表运营商签发的电子文件，作为确认交易的最终证明，并使用户有权从运营商处获得指定服务。

1.6 解释：单数形式的词语应包括复数形式，反之亦然。本条款中的标题仅为方便而设，不应影响其法律解释。术语 "包括" 应被理解为 "包括但不限于"。

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2.1 中介角色：Trip Express 专注于作为在线旅行社（OTA）和技术中介。我们的主要职能是汇聚、展示并促进多样化的旅行体验、住宿和由独立运营商提供的交通服务的预订。

2.2 范围限制：通过提供平台，Trip Express 仅仅是一个技术通道，将用户与运营商连接起来。我们不拥有、运营、管理、控制或雇佣与基础实体服务相关的人员。

2.3 合同二元性：在成功确认预订后，用户与提供服务的特定运营商之间建立直接的、具有法律约束力的合同。Trip Express 并非该基础服务合同的一方，我们的角色仅限于促进交易、传输数据以及作为运营商的授权收款代理收取付款。Trip Express 明确声明对运营商的未履行、服务质量不达标或合同违约不承担任何责任。

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3.1 年龄要求：为了使用平台并进行预订，用户必须年满十八（18）岁，或在其居住地的法定成年年龄，具备根据适用法律签订具有约束力合同的完全法律能力。

3.2 账户创建：用户可能需要或选择注册一个个性化账户（"账户"），以访问高级功能，包括但不限于"特权"忠诚计划。用户正式保证在注册过程中提交的所有信息——包括全名、联系方式和身份信息——都是最新的、完整的且绝对准确。

3.3 安全义务：用户应独自承担维护其账户凭证（包括密码和相关身份验证令牌）严格保密的责任。用户对其账户下执行的所有活动（无论是否经过用户授权）承担全部责任。用户有法律义务在发现任何可疑的未经授权访问或影响其账户的安全结构漏洞时，立即通知Trip Express，邮箱为[email protected]。

3.4 拒绝权：Trip Express保留拒绝服务、终止账户、删除或编辑内容，或单方面取消预订的主权和无条件权利，特别是在怀疑存在欺诈活动、违反这些条款或恶意意图针对平台基础设施的情况下。

严格遵循越南社会主义共和国关于电子商务交易的法律框架（特别是第52/2013/ND-CP号法令及其后续修订），通过平台形成合同的过程将严格遵循以下顺序：

4.1 第一步：报价与选择：运营方通过平台发布“邀请交易”，详细说明服务、可用性和临时定价。用户浏览平台，选择所需服务，指定参数（例如日期、数量、附加服务），并在数字预订界面中输入所需数据。

4.2 第二步：审核与法律接受：在执行付款之前，用户将看到一份全面的摘要（结账页面）。该界面详细列出总费用（包括基础价格、服务费、强制税），运营方特定的取消政策，以及要求用户明确确认其对这些服务条款的约束性接受的机制。

4.3 第三步：财务执行：用户进入安全支付门户，使用授权的金融工具提交所需资金。提交付款信息构成用户根据上述条款购买服务的正式、具有法律约束力的“报价”。

4.4 第四步：确认与合同约束：在支付成功清算并通过我们的金融网关验证之前，交易将被归类为“待处理”。只有在Trip Express明确发出并发送电子凭证（或确认邮件）至用户注册的电子邮箱后，报价的“接受”才会发生。此凭证的发放在法律上巩固了用户与运营方之间的直接合同。在任何情况下，初始请求的自动收据都不构成确认接受。

5.1 动态定价框架：平台上显示的价格受到动态定价模型的显著影响。由于市场需求波动、地方税收变化、运营方收益管理以及实时货币变动，价格高度波动且具有临时性。Trip Express仅在成功完成验证支付（步骤3）时，保证特定价格。

5.2 包含与不包含的内容：结账页面将明确标示基础价格中包含的项目。除非在凭证上明确另有说明，价格不包括地方城市税、区域度假村费用、个人小费、签证处理费、护照服务、旅行保险或在服务执行过程中产生的其他个人支出。

5.3 货币显示与转换：平台可能提供界面以便用户方便地查看多种国际法定货币的价格。然而，最终交易结算将始终以特定运营方的指定基础货币进行，或在国内交易中以越南盾（VND）结算。当以用户本国银行机构不支持的货币进行结算时，用户无条件接受其银行或信用卡发卡机构决定最终汇率，并可能收取额外的、不可退还的外币交易费用。Trip Express对因这些第三方银行机制导致的任何财务差异不承担责任。

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6.1 授权支付网关：Trip Express 仅通过国际认可的、符合 PCI-DSS 标准的第三方支付网关（例如 Stripe、精选本地切换网络）处理复杂的金融交易。用户授权 Trip Express 通过其网关对提供的金融工具（信用卡/借记卡、本地电子钱包或直接银行转账）进行全额扣款，以对应总预订金额。

6.2 防欺诈协议：为积极降低系统性欺诈风险，Trip Express 积极采用复杂的算法筛查指标。我们明确保留暂时暂停、单方面取消或永久作废任何交易及相关预订的权利，如果我们的风险管理系统将该交易标记为异常可疑。在这种情况下，用户可能需要提供补充的公证身份证明以验证交易。

6.3 退款和财务争议：如果用户对有效的、不可退款的预订发起未经授权的退款或与其信用卡发行方发生争议，Trip Express 保留立即作废相关凭证、终止用户账户以及启动适当法律程序的无可争辩的权利，包括利用第三方债务催收机构来追回争议资金及任何相关的行政、法律或仲裁费用。

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7.1 运营商主权：关于预订的取消、修改或退款的所有条款均严格遵循各自运营商实施的具体政策，该政策在审核阶段（合同形成的第2步）明确告知用户，并印刷在最终凭证上。

7.2 取消政策等级：虽然全球各地的政策各不相同，但用户必须承认，优质旅行服务通常涉及严格的分级罚款结构。除非凭证上明确覆盖此框架的运营商特定政策，否则根据所选服务类别适用以下分级结构： 标准：在预定服务前至少24小时取消可获得100%退款。 中等：在预定服务前至少4天取消可获得100%退款。 严格：在服务前超过7天取消可获得100%退款；在服务前3至6天取消可获得50%退款；在服务前少于3天取消则不予退款（100%损失）。 不可退款：从支付确认的确切时刻起，严格不允许退款或信用。

7.3 修改的行政机制：用户对预订进行实质性修改的任何请求（例如，变更乘客登记、调整日期或行程）基本上取决于运营商的运营可用性及其单方面同意。除了任何票价差异或运营商规定的罚款外，Trip Express保留对处理复杂的确认后修改收取单独的名义行政服务费的权利。

7.4 合法退款的执行：经批准的退款在扣除任何适用的行政、处理和运营商定义的罚款后，系统性地退回至在预订过程中普遍使用的原始支付工具。用户明确接受，全球银行网络清算周期可能需要14至30个连续工作日才能在用户的财务报表上显示资金。

8.1 严格执行："未出现"被严格定义为用户未能在凭证上明确列出的日期和时间，按时亲自到达指定的集合地点、登船港口或接待处，且未提前提供运营商取消政策中规定的必要通知。

8.2 完全 forfeiture：在确认未出现的情况下，用户明确放弃任何退款、部分信用或替代补偿的权利。交易总额将永久 forfeited，以补偿运营商因无法恢复的库存损失。

8.3 准时义务：用户承担唯一且不可避免的责任，需考虑当地交通、 transit 延误或复杂的导航物流，以确保准时到达。Trip Express 和运营商对因用户迟到而导致的错过连接或事件不承担任何责任。

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9.1 运营商裁量权：在某些情况下，运营商可能因严重的运营限制、机械故障或库存管理不当（超额预订）而被迫大幅更改、缩短或单方面取消已确认的服务。

9.2 补救框架：如果运营商单方面取消了预订（不包括不可抗力因素），Trip Express将作为中介，积极协助运营商的标准赔偿结构，通常包括： (a) 提供具有实质相等或更高价值及优质标准的替代服务。 (b) 立即重新安排用户可接受的其他日期。 (c) 促进100%全面退款。 最终的补救选择严格受运营商现行法律框架和可用性的约束。

9.3 责任缺口保护：尽管如此，在任何法律框架下，Trip Express均不对因运营商单方面取消而导致的用户任何后果性、间接或附带的经济损失承担责任。此排除包括不可退款的联程航班费用、独立安排的地面交通费用或位于单一取消预订之外的不可退款酒店住宿费用。

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10.1 定义：Trip Express及运营方不承担任何责任，不视为违约，也不需因任何未能、延迟或结构性无法履行本条款中的任何义务而执行赔偿，前提是该未能直接或间接由我们无法合理控制或预见的事件、情况或原因引起。天灾情形包括但不限于：全球疫情（例如COVID-19变种）、突发的政府旅行禁令、地区封锁、戒严令、地区恐怖主义行为、严重内战、灾难性自然灾害（例如严重局部地震、海啸、火山灰云导致空域瘫痪）、网络战争攻击严重破坏金融基础设施，或大规模交通罢工严重阻碍物流流动。

10.2 义务暂停：在确认的不可抗力事件严重干扰预订执行的情况下，运营方与Trip Express的合同义务将立即合法暂停，暂停时间涵盖干扰事件的持续时间。

10.3 不可抗力下的补救措施：如果不可抗力的干预使得服务的提供变得不可能，解决方案将完全偏离标准的运营方取消规范。补救措施将高度依赖于运营方为确保优质库存而已支付的不可回收成本，可能仅限于发放不可转让的“未来旅行信用（FTC）”，有效期为严格定义的时间窗口，而非现金退款。

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11.1 User Responsibility: The absolute, unshared responsibility to research, acquire, and physically possess valid and appropriate documentation required for international transit or localized entry heavily rests entirely upon the User. This includes ensuring the possession of a machine-readable Passport containing a minimum of six (6) months validity beyond the date of intended departure, highly specific pre-approved Entry Visas, transit visas, or localized travel permits.

11.2 Health and Inoculation Directives: The User must independently verify and strictly comply with all complex medical requirements, mandatory vaccination edicts, or localized health protocols demanded by the destination's sovereign government prior to departure.

11.3 Denial of Entry: Should the User suffer a denial of entry, deportation, or boarding refusal originating from a failure to present flawless, legally mandated documentation, the resulting situation shall be fundamentally treated exactly as a User-driven 'No-Show' (Section 8), triggering immediate 100% total forfeiture of all funds securely allocated to the Booking. Trip Express assumes absolutely zero liability for border control decisions.

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12.1 Strong Recommendation: Given the premium, high-value nature of the premier travel experiences facilitated through the Platform, Trip Express issues a profound, insistent recommendation that all Users secure comprehensive, premium-tier Travel Insurance policies immediately concurrent with executing a Booking.

12.2 Required Coverage Parameters: The User is vehemently advised to procure an insurance instrument providing robust maximum-limit coverage encompassing: sudden, severe medical emergencies while abroad; emergency geopolitical or medical repatriation and evacuation dynamics; comprehensive trip cancellation/interruption protection; and 'Cancel For Any Reason' (CFAR) clauses to mitigate heavy financial exposure stemming from stringent Operator forfeiture policies.

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13.1 Acknowledgment of Intermediary Status: The User explicitly recognizes that Trip Express solely functions as a digital technological facilitator. As an intermediary, Trip Express utterly lacks the physical capacity or legal authority to control, direct, supervise, inspect, or manage the daily terrestrial, maritime, or aerial operations of the independent Operators.

13.2 Exclusion of Damages: To the maximum extreme mathematically permitted by applicable international and domestic law, Trip Express, inclusive of its corporate directors, regional officers, global employees, affiliated subsidiaries, and technical partners, expressly disclaims and utterly rejects any and all liability for any direct, indirect, incidental, punitive, special, or consequential damages. This explicit rejection fundamentally encompasses damages relating to agonizing emotional distress, crippling loss of income or revenue, profound loss of data, substantial physical injury, localized property damage, or wrongful death resulting directly or indirectly from the User’s interaction with the Platform or physical participation in any Booked service execution.

13.3 Liability Cap: Notwithstanding any contradictory legal doctrine that may impose liability upon Trip Express, the User unequivocally agrees that the absolute maximum aggregate maximum liability of Trip Express for any consolidated claims, regardless of whether the legal action sounds in strict contract, severe tort (including negligence), or strict liability statutes, shall be irrevocably and inflexibly capped at the lower of either: (A) the exact, provable transactional fee commission definitively retained by Trip Express from the specific User's disputed Booking, or (B) the sum of precisely One Hundred United States Dollars ($100.00 USD) or its finalized domestic currency equivalent.

13.4 Inherent Risk Acknowledgment: The User unequivocally acknowledges that international and domestic travel, specifically encompassing premium, remote, high-altitude, or intense premier adventure experiences, inherently entails profound, underlying risks, comprising severe injury or fatality. By executing a Booking via the Platform, the User consciously, voluntarily, and legally assumes all profound consequences relating to these known and unknown physical and geopolitical risks.

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14.1 Defense and Hold Harmless: The User formally covenants to fiercely defend, comprehensively indemnify, and completely hold harmless Trip Express, its massive corporate network, regional affiliates, and respective officers, from and against any and all colossal third-party claims, serious legal demands, localized civil actions, massive financial losses, deep liabilities, statutory fines, or legal expenses (explicitly including complex, substantial accounting and legal attorney fees on an indemnity basis) brought by any entity, arising decisively out of or materially connected to: (a) The User’s deliberate, structural, or negligent massive breach of any article defined within these Terms of Service. (b) The User’s catastrophic violation of any encompassing national, federal, regional, or municipal law, rigid regulation, or civil code. (c) The User’s infringement, gross misappropriation, or illegal dilution of any third-party intellectual property or constitutional privacy right. (d) The User's specific, personal physical behavior, extreme negligence, or intentional tortious misconduct executed during the physical realization of any booked premier travel service.

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15.1 Proprietary Dominance: The comprehensive structural design, intricate technological backend, complex algorithms, source code structures, high-fidelity premier imagery, stylized written content, audio-visual compositions, and robust database arrangements defining the Platform are the strict, exclusive, and unshared intellectual property of Trip Express or its legally licensed architectural partners. These assets are intensely protected by the copyright, trademark, and profound intellectual property laws of Vietnam and corresponding international copyright conventions and rigid treaties.

15.2 Limited Permissible Use: The User is graciously granted a tightly scoped, fiercely limited, personal, non-commercial, revocable, and non-exclusive sub-license simply to access the Platform strictly for the localized purpose of researching, analyzing, and potentially executing legitimate domestic or international travel transactions.

15.3 Strictly Prohibited Exploitation: The User is categorically, legally forbidden from executing massive systematic data extraction. Absolutely prohibited activities include: deploying sophisticated algorithmic spiders, complex scrapers, or automated bots to deep dive and extract our dynamic pricing intelligence; engaging in massive reverse engineering of our codebase; executing deep-linking, hyper-framing, or unauthorized mirroring of our Platform architecture; or willfully stripping, modifying, or circumventing our intense digital rights management (DRM) protections or copyright notices.

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16.1 Legal Severance: Should any discrete article, complex clause, or localized sub-section within these profound Terms be legally classified as fundamentally invalid, completely void, or strictly unenforceable by a competent, sovereign judicial or arbitral body, that specific invalidity shall absolutely not structurally infect or systematically render invalid the remaining massive corpus of these Terms.

16.2 Constructive Interpretation: The legally invalidated clause shall be surgically severed, and the remainder of the Terms shall be fiercely validated, strictly interpreted, and profoundly enforced to the absolute maximum legal extreme mathematically and legally possible, mirroring the undeniable original commercial intent of the architectural drafters.

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17.1 Governing Jurisdiction: The deep structural validity, complex construction, and massive legal performance of these Terms, alongside any resulting non-contractual localized disputes, shall be governed absolutely, exclusively, and unapologetically by the sovereign legal statutes of the Socialist Republic of Vietnam, fiercely independent of its complex, conflicting principles of international private law.

17.2 Mandatory Amicable Negotiation (Tier 1): In the highly regrettable realization of a complex dispute, massive controversy, or structural claim generated directly or indirectly from these Terms, the User and Trip Express formally covenant to initially engage in intense, good-faith, binding amicable negotiation for a strict minimum period of forty-five (45) massive calendar days. Formal structural notice of the complex dispute must be officially transmitted to our centralized legal unit via [email protected].

17.3 Mediation (Tier 2): Should the Tier 1 continuous negotiation process definitively collapse, the involved parties legally covenant to submit the complex dispute to structured, professional commercial mediation physically located within Da Nang City, Vietnam, administered by a mutually sanctioned, profound premium mediation body prior to accelerating the legal escalation.

17.4 International Arbitration Protocol (Tier 3 - Non-Domestic Users): For all Users executing transactions from, or legally residing within, jurisdictions structurally situated completely outside the sovereign territory of Vietnam, any unresolved, incredibly complex dispute fundamentally surviving Tier 1 and Tier 2 shall be referred exclusively to, and definitively resolved by, fierce, binding international arbitration. The arbitration shall be aggressively administered by the Singapore International Arbitration Centre (SIAC) utterly in accordance with the SIAC Arbitration Rules then prevailing. The specific structural seat of the arbitration shall be Singapore. The complex language of the massive proceedings shall be exclusively English. The tribunal shall forcefully consist of exactly one (1) intensely qualified, independent arbitrator.

17.5 Sovereign Court Jurisdiction (Domestic Vietnamese Consumers Only): Notwithstanding the profound Tier 3 International Arbitration clause established above, if the User is a legally defined consumer physically executing the transaction within the sovereign territory of Vietnam, the User possesses the ultimate, inalienable, and sovereign constitutional legal right to decisively bypass international arbitration and bring the massive dispute directly to a competent judicial Court operating completely within the sovereign legal framework of the Socialist Republic of Vietnam, vigorously in accordance with the structural protections entrenched deep within the Vietnamese Law on Protection of Consumers' Rights.

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17.6 The Sovereign SLA Override: In absolute deference to our elite clientele, Users actively holding verifiably valid "Sovereign" tier status are explicitly exempt from the rigid 45-day localized negotiation mandate outlined in Clause 17.2. Sovereign disputes are instantaneously escalated directly to our Executive Concierge Legal Desk for prioritized, white-glove immediate intervention.

18.1 English Language Dominance: These magnificent Terms have been painstakingly drafted, structured, and legally engineered exclusively in the English language to serve our expansive global, premium premier clientele.

18.2 Conflict Resolution in Translation: Should Trip Express provide a structurally translated version of these Terms into alternative languages (e.g., Vietnamese, French, Mandarin) purely as an administrative courtesy, the User profoundly acknowledges that the deep, authentic, legally binding interpretation shall undeniably and exclusively derive from the English structural version. In the acute realization of any linguistic ambiguity, structural discrepancy, or complex legal conflict between the English master text and any localized translation, the English text shall unapologetically and immediately prevail, entirely govern, and completely dictate the structural resolution, structurally except where specific, mandatory localized Vietnamese constitutional law absolutely and inflexibly dictates otherwise for legal consumers utilizing domestic Vietnamese court frameworks.

19.1 Authorized Distribution: All promotional instruments, including but not limited to discount codes, digital coupons, and pre-paid vouchers (collectively "Promotional Assets"), must be obtained exclusively through authorized, official Trip Express channels. Promotional Assets are strictly non-transferable, possess zero liquid cash value, and cannot be retroactively applied to previously executed Bookings.

19.2 Exploitation and Algorithmic Abuse: Trip Express maintains zero tolerance for the structural exploitation or abusive stacking of Promotional Assets. The User profoundly agrees that any systematic attempt to defraud the Platform by utilizing unverified, leaked, or algorithmically generated codes, or exploiting technical vulnerabilities to multiply discounts beyond their intended mathematical scope, constitutes a severe, massive breach of these Terms.

19.3 Immediate Nullification: In the event of a verified systemic exploit or human error granting profoundly unintended discounts or erroneous voucher redemptions, Trip Express reserves the absolute, sovereign right to instantaneously nullify the compromised Promotional Asset, unilaterally cancel the underlying Booking without penalty, and demand full restitution for the violently exploited price difference.

20.1 Dynamic Vulnerability: Trip Express heavily endeavors to maintain the utmost mathematical accuracy in all multi-currency pricing arrays across the Platform. Nevertheless, within a dynamically updating, massive international API ecosystem, sudden technical anomalies, aggressive server desynchronizations, cache delays, or manual configuration typographies (a "Manifest Error") may occasionally manifest.

20.2 Right of Voidance and Rectification: Should any premier service or experiential inventory be formally listed, processed, or booked at a manifestly incorrect fiat price derived directly from a systemic Manifest Error or an exchange rate glitch, Trip Express unequivocally reserves the unassailable right to unilaterally void and cancel the comprised Booking, definitively ignoring automated confirmation dispatches.

20.3 Remedial Resolution: In the incredibly regrettable realization of a Booking canceled under this Manifest Error protocol, Trip Express shall legally initiate an immediate and full 100% refund of the exact transactional funds secured. Alternatively, the Operator may graciously grant the User the exclusive, time-sensitive option to maintain the exact structural reservation by formally submitting payment for the corrected, mathematically accurate price differential. Trip Express owes absolute zero legal or contractual obligation to execute the physical service at the dramatically compromised, erroneous price point.

21.1 Tier Sovereignty: Trip.Express operates the proprietary premier loyalty hierarchy known as "The Privilege," encompassing the Voyager, Prestige, and Sovereign tiers. The complex algorithms governing tier qualification, status duration, and point accumulation are the exclusive intellectual property of Trip.Express.

21.2 Right of Revocation and Demotion: The User unequivocally acknowledges that membership within The Privilege is granted strictly as a revocable, non-transferable privilege, not an inherent judicial right. Trip.Express reserves the absolute, unilateral authority to instantaneously modify tier thresholds, aggressively demote a User’s status, or completely vaporize accumulated tier benefits in the event of suspected fraud, behavioral violations detailed in our Community Guidelines, or structural non-compliance with these Terms.