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Help Center/Service Usage/How do I contact support in an emergency?

How do I contact support in an emergency?

Last Updated February 12, 2026

Emergency Support

If you encounter urgent issues during your trip (e.g., denied boarding, hotel cannot find booking), please contact us immediately:

Hotline (24/7): +84 1900 1234 (Global)
Live Chat: Open the Trip Express app and select "Emergency Support" for priority queue.
WhatsApp/Zalo: +84 900 888 777

Please have your Booking ID ready for faster assistance.

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