Refund & Cancellation Policy

1.1 System Timestamp Primacy: All cancellation requests must be executed exclusively through the Platform's digital dashboard. The exact UTC+7 system timestamp recorded at the moment of the request’s submission shall be the sole, definitive metric used to determine refund eligibility.

1.2 Cancellation Policy Tiers: Unless an Operator-specific policy explicitly overrides this framework on the Voucher, the following tiered structure applies based on the selected service category: Standard: 100% refund for cancellations executed at least 24 hours prior to the scheduled service. Moderate: 100% refund for cancellations executed at least 4 days prior to the scheduled service. Strict: 100% refund if cancelled >7 days prior to the service. 50% refund if cancelled between 3 to 6 days prior to the service. 0% refund (100% forfeiture) if cancelled <3 days prior to the service. Non-refundable: Strictly no refunds or credits allowed from the precise moment of payment confirmation.

1.3 Operator Sovereignty: In the event of a direct conflict between Trip Express baseline tiers and an elite Operator's specific cancellation terms, the Operator's terms shall absolutely prevail.

1.4 The Privilege Tier Exemptions: Notwithstanding the strict administrative deductions mandated otherwise, Users physically verified as actively holding "Prestige" or "Sovereign" status at the precise moment of cancellation shall be explicitly immune from standard Agent-levied administrative modification fees, subject to the inherent mathematical boundaries of the unrecoverable Operator penalty.

2.1 Service Execution Threshold: The Platform Service Fee and any specific Editorial or Image Optimization Fees (applicable to Operators) are fundamentally categorized as 'Service-Performed' fees. Once the booking is confirmed or our team initiates the service, these fees become strictly Non-Refundable.

2.2 Administrative Deductions: Any substantial post-confirmation modification requested by the User (e.g., date changes, participant reductions) that requires manual concierges to execute will incur a mandatory, non-refundable administrative processing fee, deducted directly from any resulting credit balance.

3.1 Original Instrument Mandate: Approved refunds, calculated exclusively post-deduction of administrative penalties and Operator fees, shall be credited entirely back to the exact original financial instrument (Credit Card, localized E-Wallet, or Direct Bank Transfer) utilized during the contract formation process.

3.2 Currency and Banking Volatility: Trip Express accepts absolutely zero liability for discrepancies in the final refunded fiat amount resulting from extreme international currency exchange fluctuations or non-refundable foreign transaction fees imposed exclusively by the User’s native banking institution.

3.3 Prolonged Clearing Cycles: The User legally acknowledges that global banking network clearing cycles are structurally independent of our control, and the physical realization of refunded fiat funds may require anywhere between 14 to 30 continuous business days to fully materialize on the User's financial ledger.

4.1 Uncontrollable Events: In scenarios where a cancellation is triggered not by the User or Operator, but by undeniable Force Majeure events (e.g., geopolitical instability, global pandemics, severe weather disruptions crippling infrastructure), the standard refund matrix is superseded.

4.2 Preservation of Value: Remedial actions heavily depend on the unrecoverable sunk costs already disbursed to secure elite inventory. In these specific extraordinary events, restitution may be strictly limited to the absolute issuance of a non-transferable 'Future Travel Credit (FTC)', possessing a strictly defined temporal window for redemption, overriding standard demands for liquid refunds.