Clause 1: Personal Data Collected
When you register, book a tour, or interact with trip.express, we collect personal data including: full name, date of birth, gender, phone number, email address, passport/ID number, passport expiration date, nationality, and dietary/medical requirements.
Clause 2: Purpose of Processing
We process your personal data for the following legitimate purposes:
- Receiving, processing, and confirming your tour and travel bookings.
- Fulfilling contractual obligations (booking flights, hotels, issuing travel insurance, police registration).
- Resolving complaints, feedback, or emergency assistance.
- Sending marketing updates and special offers (only with your explicit consent).
- Complying with Vietnamese regulations regarding tax, accounting, and tourism reporting.
Clause 3: Sharing with Third Parties
To operate your trip, Trip Express must share necessary personal details with service partners, including airlines, transportation companies, hotels/resorts, local tour guides, and insurance providers. We require these partners to maintain strict data confidentiality and prohibit usage for independent marketing purposes.
Clause 4: Data Retention
Your data is stored securely in Trip Express's databases until processing purposes are completed, or until you request deletion. Financial transaction and invoicing records are retained in compliance with the Law on Accounting in Vietnam.
Clause 5: Your Rights
Under Vietnamese law, you have full rights regarding your personal data, including the right to be informed, consent or withdraw consent, access, edit, request deletion, restrict, or object to processing. You may exercise these rights via your account settings or by email request.
Clause 6: Data Security Measures
Trip Express implements technical and organizational measures (such as SSL/TLS encryption, firewalls, and restricted access privileges) to safeguard your data. However, you are responsible for maintaining the confidentiality of your account credentials and payment card details.