How can I contact the 24/7 Concierge?
Last Updated February 12, 2026
24/7 Concierge Support
Our dedicated Concierge team is available around the clock to assist you.
Contact Channels
- In-App Chat: The fastest way. Tap the Chat icon in the bottom right corner of the app.
- Emergency Hotline: For urgent issues during your trip, call +1-800-TRIP-X (8747-9).
- Email: For non-urgent inquiries, email us at [email protected].
Sovereign Members
Sovereign tier members have access to a Private WhatsApp Line for instant, personalized assistance from a dedicated lifestyle manager.
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